WCS vs. Other Screening Vendors: Part 5
Over the last few weeks, we’ve been talking about what makes a best-in-class biometric screening provider. It’s based on this checklist, which shows how WCS compares to many other vendors in the marketplace.
Part 1 was about stability. WCS is financially secure and here for the long haul. Part 2 focused on performance—how the participant experience guides everything we do. Part 3 highlighted the importance of top-notch program management. Part 4 stressed the importance of high-quality staff.
Today’s topic is logistics: how we supply our screening and flu vaccination events with astounding precision.
It’s hard to overstate the importance of logistics. Even the smallest mistakes can cause an event to go badly—and that’s why we’re so serious about it. In 2017, our accuracy rate for logistics was 99.991%—excellent, but we thought we could do even better.
In 2018, we brought it up to 99.994%.
One of the keys to WCS’s mastery of logistics is our central warehouse. Every shipment originates from and returns to the same place.
Some vendors ship directly to the lead screener, but that’s extremely risky. For one thing, shipping to a private residence isn’t reliable or secure. But even worse, if the lead can’t make the event due to an emergency, your supplies may not make it either.
We take a different approach. Our Program Managers work closely with each local client contact to ensure that supplies can be received on site. Thanks to their careful planning, shipments typically arrive several days in advance.
Some screening vendors also send used supplies from event to event, which is a practice we’d never recommend. If consumable items (bandages, or latex gloves) run low, the next event can be in jeopardy. That’s why WCS staff return all supplies to our central warehouse for inventory and quality control. No exceptions.
The actual shipping process is extraordinary to watch. In 2017, we launched an electronic inventory system (Deposco) that really streamlined the process.
As soon as our internal event management system (WellConnect) generates a packing slip, Logistics staff can start preparing the shipment. Every single item is bar coded and scanned—making it virtually impossible for a bin to leave the warehouse incomplete. When a shipment goes out, the Program Manager and the client receive automated UPS notifications.
The software that runs WCS’s logistics not only tells us were shipments are at every moment, but exactly what’s in each bin. (It’s this system that allows us to track our accuracy statistics year over year.)
Of course, ensuring that supplies arrive on time is only part of the equation. They also need be in good working order. Our Logistics department puts testing equipment through a rigorous quality control process before it leaves our warehouse, and again when it returns.
By law, WCS’s fingerstick cholesterol equipment requires extensive control testing. Logistics staff keep detailed records on each device. If a machine malfunctions for any reason, the manufacturer replaces it without question. We also send extra testing equipment to every event as a backup, just in case.
We hope you’ve found this series helpful as you navigate the world of biometric screening providers. If you’d like to learn more about how we differentiate ourselves from the competition, drop us a line. We’d love the opportunity to show you the WCS difference.