We Already Know Your Screening Wait Time. Here’s How.
WCS was one of the first biometric screening vendors to transmit data in real time using tablet devices. Today, our ScreenSmart technology is an industry standard. It’s also a powerful tool for event management.
We watch our events live, in real time.
One of ScreenSmart’s best features—unique in the industry—is live event monitoring. During the screening itself, our Program Managers can see wait times, screening durations, and satisfaction ratings. They even have stats on individual staff members. If there’s an issue, they see it immediately and take corrective action.
“Your estimated screening wait time will be…”
From the participant’s perspective, timing is everything. Employees have busy schedules, and when there’s a delay, sometimes they just can’t wait. The average wait time at a WCS screening is just over four minutes. From start to finish, the whole process takes around 16 minutes.
(How do we know? ScreenSmart, of course! And by the way—our average staff rating is 4.9 out of 5.)
We’re constantly building on our best practices to blend the best of technology and the human touch. Our investments in technology hold us accountable to the highest standards—but our high-touch team always takes a step back and asks what is most important to employees. Minimizing a participant’s screening wait time is a common sense answer, and we’ve followed through to make sure we have reliable way to measure that.
Everything we do is focused on the participant’s experience, and biometric screenings are just the beginning. If you’re interested in learning more, fill out the form below to contact our team.